Bilingual Senior Care Ambassador 100K Plus
On-site · New York City, New York, United States
Job Summary
Full-time onsite Senior Care Ambassador at iCare Therapy’s NYC headquarters focused on onboarding families and sustaining every relationship touching the organization. Responsible for maintaining satisfaction and clarity from onboarding through ongoing support, promoting retention, morale, and smooth internal communication across families, caregivers, clinicians, partner organizations, and vendors. Role blends relationship stewardship, retention strategy, staff engagement, quality assurance, and clinical insight (not clinical decision-making). Requires strong interpersonal skills, proactive issue resolution, excellent communication, and the ability to operate across multiple stakeholder groups in a healthcare/ABA-adjacent environment. Does not involve clinical treatment or supervision; reports to the CEO and collaborates with executive leadership and teams across locations.
Required Qualifications
- 5+ years of clinical experience in ABA or related behavioral/health field
- Exceptional interpersonal, communication, and listening skills
- Ability to build trust quickly and maintain it long-term
- Demonstrated success in family-facing or relationship-focused roles
- Skilled at conflict resolution and turning feedback into action
- Comfortable navigating all levels of an organization—from caregivers to BCBAs to CEO
- Fluent speaking, reading, and writing in both English and Spanish
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