Bilingual Seasonal Call Center Representative- New Mexico
$40,560–$40,560 year
RemoteUnited States
Job Summary
Handle incoming calls through an automated phone system, answer routine to moderately complex questions from members and providers, and direct calls to the appropriate department when needed. Investigate member and provider inquiries, document customer interactions in a CRM system, and process written requests to maintain accurate account history. Make outbound calls to follow up on voicemail messages or support operational business needs while collaborating with team members to resolve service concerns. Requires fluency in English and Spanish, six months of customer service experience, and a wired high-speed internet connection with 25 Mbps upload speed. Starting hourly pay is $19.50.
Required Qualifications
- Fluency in both English and Spanish
- At least six months of customer service or phone-based support experience
- Typing speed of 25 WPM with 90% accuracy
- Strong communication skills—clear, caring, and professional
- Solid computer skills, including MS Office and navigating the web
- Reliability, flexibility, and a commitment to getting the job done right
- Ability to work effectively with different departments and team members across an organization
- Proficiency with computer applications, telephone systems, and help desk or customer support software
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
- Wired provider- No mobile broadband connections allowed
- Upload speed of 25 Mbps; Download sped of 50 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
Desired Qualifications
- additional experience
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