Bilingual Sales & Customer Service Representative - Onsite
$31,200,000–$31,200,000 year
On-siteBrownsville, Texas, United States
Job Summary
Deliver exceptional service to high-value customers via phone and chat channels, resolving inquiries regarding credit card accounts, products, and services. Identify and resolve customer issues efficiently while providing first-call resolution that adheres to regulatory and compliance guidelines. Educate customers on credit card and savings product features to promote loyalty and maintain accurate records of all interactions in company systems. Meet or exceed established performance metrics for call/chat quality, productivity, and schedule adherence. This onsite role in Brownsville, Texas, requires availability for a flexible schedule including evenings, weekends, and holidays.
Required Qualifications
- 18 years of age or older
- 1+ year related customer service-related experience
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- High School Diploma or equivalent
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Desired Qualifications
- Preferred credit card customer service
- Customer service and/or sales experience
- College degree
- 2+ years of solid working knowledge of all Customer Service functions within a contact center
- Demonstrated ability to understand and can clearly explain complex concepts in a customer centric manner
- Ability to de-escalate customer issues and provide best in class service
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.