Bilingual Sales Associate
On-siteIrving, Texas, United States
Job Summary
Process wires, cash checks, loans, money orders, bill payments, lottery tickets, top-ups, and reloads while managing large cash transactions, counting drawers, verifying balances, and processing bank deposits. Serve as the first point of contact for customers by answering questions, directing them to appropriate resources, analyzing needs, and recommending additional products or services. Maintain confidentiality, comply with federal and state policies, report suspicious activity, and keep accurate records of all shift transactions using company systems. Support marketing initiatives by distributing flyers and promoting company materials. Maintain a clean, organized work environment and apply current procedural knowledge for compliance standards.
Required Qualifications
- High School Diploma or GED
- Must speak Spanish fluently
- at least basic English communication
- Ability using computer's keyboard (letters and numbers) and computer mouse
- Detail oriented especially when reading, writing, and counting numbers and currency
- Strong verbal & written communication skills for constant interaction with customers in person or by phone
- Passion to provide outstanding customer service
- Ability to analyze customer needs, advise about rates, & make recommendations
- Ability to gather key information to find solutions for our customers
- Maintains confidentiality of customer information
- Ability to manage large amounts of cash transactions
- Team player, collaborator, and service oriented
- Maintains a clean and organized work environment
- Maintains and applies current procedural knowledge for compliance guideline standards
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