Bilingual Sales Associate
On-siteLos Angeles, California, United States
Job Summary
Deliver outstanding customer service through daily interactions with clients while creating value for the organization and enhancing company acceptance in the market. Apply best practices and processes during transactions, analyze customer needs to advise on rates and make recommendations, and manage large amounts of cash transactions. Maintain confidentiality of customer information, keep a clean and organized work environment, and apply current procedural knowledge for compliance guidelines. Capture data 20% to 35% of the time and perform other tasks as assigned by management. Work in an office environment or sales floor, observing and listening to customers 70% of the time. Schedule includes 8:30 am to 8:30 pm, Monday through Sunday.
Required Qualifications
- High School Diploma or GED
- Must speak Spanish fluently
- at least basic English communication
- Ability using computer's keyboard (letters and numbers) and computer mouse
- Detail oriented especially when reading, writing, and counting numbers and currency
- Strong verbal & written communication skills for constant interaction with customers in person or by phone
- Ability to analyze customer needs, advise about rates, & make recommendations
- Ability to gather key information to find solutions for our customers
- Maintains confidentiality of customer information
- Ability to manage large amounts of cash transactions
- Team player, collaborator, and service oriented
- Maintains a clean and organized work environment
- Maintains and applies current procedural knowledge for compliance guideline standards
- Diploma de escuela secundaria o GED
- Debe hablar español con fluidez
- la comunicación básica en inglés
- Habilidad para utilizar el teclado de computadora (letras y números) y el mouse de computadora
- Orientado a los detalles, especialmente al leer, escribir y contar números y monedas
- Fortes habilidades de comunicación verbal y escrita para una interacción constante con los clientes en persona o por teléfono
- Capacidad para analizar las necesidades del cliente, asesorar sobre tarifas y hacer recomendaciones
- Capacidad de recopilar información clave para encontrar soluciones para nuestros clientes
- Mantiene la confidencialidad de la información del cliente
- Capacidad para gestionar grandes cantidades de transacciones en efectivo
- Trabajador de equipo, colaborador y orientado al servicio
- Mantiene un ambiente de trabajo limpio y organizado
- Mantiene y aplica conocimientos procesales actualizados para el cumplimiento de las normas de las directrices
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