Bilingual Reimbursement Specialist
$39,552–$66,847 year
RemoteOntario, Canada or Quebec, Canada
Ontario, Canada or Quebec, CanadaRemoteFull Time$39,552–$66,847 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Coordinate and manage all aspects required to obtain prescription drug coverage for patients by coordinating cases with insurance companies, physician offices, and healthcare professionals. Submit documents and paperwork to insurance companies and public/federal funding programs while implementing Financial Means Tests to maximize patient coverage. Acquire in-depth knowledge of public, private, and federal funding mechanisms and acquire pharmacy processes required once funding is obtained. Report all Adverse Events to assigned units and perform other duties as required from time to time.
Required Qualifications
- Post-secondary education or equivalent in a related discipline
- Minimum of 2 years experience in customer service, in an office setting
- Strong proficiency in Microsoft applications (Outlook, Word, Excel)
- Professional / courteous / efficient telephone manner
- Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
- Candidate must have strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Attention to detail
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required
Desired Qualifications
- Experience in the healthcare, pharmaceutical or insurance industry is an asset
- Bilingualism, French/English is an asset
- Advanced knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating system
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Excellent presentation skills
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
- Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred
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