Bilingual Referral Coordinator
Remote · Mexico or Colombia
Job Summary
Virtual GI Referral Coordinator for a high-volume gastroenterology practice handling end-to-end referrals (25–30/day). Responsibilities include processing referrals, submitting strict HMO prior authorizations, insurance navigation, and coordinating care packets between the practice, outside surgical centers, and patients. Core duties: dispatch surgical preparation packets, conduct pre-procedure calls, answer inquiries about authorization status and scheduling, and maintain accurate data in Athenahealth EMR with insurance approvals and scheduling logs. Requires expert fluency in Athenahealth EMR and GI workflows, plus strong communication skills. Open to native English speakers with bilingual Spanish-based talent; remote home office setup compliant with HIPAA laws is required.
Required Qualifications
- Minimum 1–2+ years of direct administrative experience using Athenahealth EMR
- Experience submitting clinical data to insurance portals for HMO referrals
- Ability to manage 25+ medical referrals daily
- Strong verbal and written communication; bilingual English-Spanish preferred
- Remote home office setup compliant with HIPAA
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