Bilingual Receptionist / Member Services English / Spanish
$39,520,000–$45,760,000 year
On-siteLas Vegas, Nevada, United States
Job Summary
Answer a high volume of inbound calls for Medicare-age clients, quickly identifying issues and determining the appropriate course of action. Assist members with basic questions and issues while gathering necessary information to resolve problems independently or escalate them as needed. Manage multiple calls and tasks without losing attention to detail, accurately documenting interactions in our systems. Complete assigned outbound calls and follow-up tasks while learning new systems and insurance-related procedures. Work closely with team members to ensure timely assistance. Full-time position with benefits available upon reaching designated milestones; compensation based on experience.
Required Qualifications
- Minimum of 2 years of telephonic receptionist, call center, customer service, or similar experience
- Strong spoken and written English and Spanish skills
- Demonstrated ability to prioritize, organize, and multitask in a high-volume environment
- Strong communication and active listening skills
- Basic computer skills and the ability to learn new software quickly
- A professional and pleasant phone presence with the ability to build rapport with clients
- Strong problem-solving and critical-thinking abilities
- Positive, dependable, and professional attitude
- Quick to learn
- Comfortable in a fast-paced environment
- Naturally good at figuring things out
- Critical thinker and problem solver
- Ability to listen carefully, ask the right questions, gather information, and determine what needs to happen next
- Ability to switch between tasks without losing track of what still needs to be completed
- Organized, dependable, and detail-oriented
- Ability to take direction well and follow established protocols
- Strong work ethic
- Willingness to learn and take on additional responsibilities
Desired Qualifications
- Previous experience in Medicare, health insurance, or another insurance-related environment
- Experience working with a CRM or customer management system
- Previous experience with Zoho CRM
- Experience handling complex customer inquiries or working in a high-volume call center
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.