Bilingual Receptionist
On-siteWest Des Moines, Iowa, United States
Job Summary
Answer and route incoming calls, including overflow and backflow calls, while assisting Spanish-speaking customers by taking loss reports and gathering claim information over the phone. Process claim-related documentation by attaching and uploading documents into company systems and enter and maintain W-9 information accurately. Manage and process returned physical mail, providing general administrative support and assisting with miscellaneous projects as assigned. Requires Spanish bilingualism with both written and verbal communication, along with proficiency in Microsoft Office and data entry systems. This role serves as a key point of contact for customers and internal partners within Creative Risk Solutions, a leading Third-Party Administrator specializing in innovative claims management solutions.
Required Qualifications
- Spanish bilingual with both written and verbal communication
- High school diploma
Desired Qualifications
- College degree
- 1+ years prior work experience with receptionist, administrative assistant, customer service, or office support
- Strong verbal and written communication skills
- Comfortable handling phone-based customer interactions professionally and efficiently
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency with Microsoft Office and data entry systems
- Ability to work collaboratively as part of a team
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