Bilingual Provider Relations Representative - 6 Months Contract - Express Scripts Canada
$52,000–$58,240 year
HybridMontréal, Quebec, Canada or Mississauga, Ontario, Canada
Job Summary
Review and validate completed provider agreements for pharmacy, medical supplies, equipment, mental health care, vision, and dental providers, returning corrections or additional information as needed. Perform quality assurance checks on self-completed work and team submissions to ensure all output meets departmental standards. Ensure all required agreement information is accurately entered into the Express Scripts Canada system in a timely manner. Process and update provider modifications and terminations across all benefit areas accurately and within established timelines. Respond to inquiries from providers, associations, and software vendors in a professional, supportive, and customer-focused manner in their preferred language. Collaborate with team members and support additional team deliverables as needed. Contribute to upcoming project work and perform other duties as assigned.
Required Qualifications
- Post-secondary school diploma or equivalent
- Basic proficiency in computer use and data entry, including familiarity with keyboarding and standard office software
- Minimum of 2-3 years of experience working in an office and/or customer service environment
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and Adobe Reader and Writer
- Excellent written and verbal communication skills
- Strong customer service focus
- Ability to accurately enter, update, and maintain data in electronic systems or databases
- Strong interpersonal skills, with the ability to work independently with minimal supervision as well as collaboratively in a team environment
- Flexibility in adapting to new situations and change
- Ability to follow clear instructions, standard procedures, and established workflows
- Results-oriented with strong attention to detail and accuracy when performing repetitive tasks
- Thorough understanding of quality assurance principles and the delivery of service excellence
- Demonstrates initiative by learning processes, procedures, and various benefit areas, and displays self-motivation to grasp new concepts quickly
- Excellent organizational skills, effective time management, and the ability to shift priorities while working within established timelines
- Bilingualism in French and English is a must
Desired Qualifications
- Knowledge of healthcare/pharmacy, medical supplies and equipment, mental health care, vision care, or dental benefit administration and claims processing is an advantage
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