Bilingual Property & Casualty Licensed Insurance Representative - Remote
RemoteArizona, United States or Texas, United States
Arizona, United States or Texas, United StatesRemoteFull TimeLicense Or CertificationEnterprise
Full TimeLicense Or CertificationEnterprise
Job Summary
Conduct inbound and outbound calls with prospective and existing customers to resolve inquiries, generate quotes, and complete sales. Address customer questions and concerns while gathering data to understand needs and educate clients on coverage and costs. Upsell when available and demonstrate commitment to following established procedures and achieving performance goals. Maintain a structured schedule that includes a variety of shifts, working remotely with a hardwired Ethernet connection of at least 15 Mbps download speed.
Required Qualifications
- Property & Casualty Producer license within good/active standings
- Bilingual (English & Spanish fluent)
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed
Desired Qualifications
- Customer service and/or sales experience
- College degree
- Demonstrate commitment to following established procedures and be customer service driven
- Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure while remaining focused
- Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Proactive approach to problem-solving with a focus to creating a positive customer experience
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