Bilingual Patient Service Center Representative
RemoteUnited States
United StatesRemoteFull TimeLicense Or CertificationMedium
Full TimeLicense Or CertificationMedium
Job Summary
Answer inbound patient calls and manage outbound follow-ups via phone, email, and text to support scheduling, appointment changes, insurance verification, and general care coordination. Verify eligibility, confirm demographic details, and reschedule appointments within the EMR system while returning missed calls and managing cancellation workflows. Collaborate with clinic teams to ensure seamless patient experiences and maintain accurate documentation across all interactions.
Required Qualifications
- Bilingual English and Spanish communication skills
- High school diploma or equivalent
- Remote work capability
- Ability to multitask between calls, scheduling, documentation, and patient support responsibilities
- Comfort working in a fast-paced healthcare call center or patient support environment
- Strong attention to detail and accuracy when documenting patient information
- Ability to remain calm, professional, and empathetic during patient conversations
- Reliable, organized, and team-oriented mindset
- Comfortable navigating EMR systems, scheduling platforms, payer portals, and healthcare technology
Desired Qualifications
- Prior experience in a healthcare call center, medical office, patient access, scheduling, or customer service role
- Experience verifying medical insurance coverage
- Experience working within EMR systems or healthcare scheduling platforms
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