Bilingual Patient Intake Coordinator
$31,200,000–$52,000,000 year
On-siteOakwood Hall County, Georgia, United States
Job Summary
Answer high-volume inbound calls on the New Patient Hotline, responding promptly to referrals, web inquiries, and text messages. Collect patient demographics, accident details, insurance information, and attorney data while scheduling appointments across multiple providers and locations. Coordinate medical records, communicate with referral sources to obtain missing information, and maintain accurate documentation in EMR and CRM systems. Identify and resolve scheduling issues proactively before they become problems. Work collaboratively with Front Desk, Medical Assistants, Case Management, and providers to create a seamless patient experience while protecting patient privacy and maintaining HIPAA compliance. This role is ideal for someone who enjoys staying busy in a high-volume environment and naturally takes ownership without waiting to be asked.
Required Qualifications
- 1–2+ years of experience in medical front office, patient access, intake, scheduling, referral coordination, or healthcare call center
- Comfortable handling a high volume of inbound and outbound calls
- Strong computer skills with EMR/PM systems, Microsoft Outlook, and accurate data entry
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Reliable, dependable, and accountable
Desired Qualifications
- Personal injury experience strongly preferred
- Experience with attorney communication, Letters of Protection (LOPs), or workers' compensation is a plus
- Bilingual (English/Spanish) strongly preferred
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