Bilingual Patient Account Representative

Conduct rebilling, follow-up, and collection activity for assigned payers while researching, appealing, and addressing patient account balances. Accurately document collection efforts, verify claims adjudication, and initiate telephone or letter contact with parties responsible for reimbursement. Edit and update claim information to satisfy billing compliance guidelines for electronic and paper submission, ensuring adherence to HIPAA privacy and security regulations. Utilize strong analytical skills to identify trends and claim-related issues during monthly meetings and training sessions. Maintain bilingual proficiency and demonstrate excellent communication abilities when interacting with patients and insurance carriers.