Bilingual Passenger Service Agents
On-siteChicago, Illinois, United States
Job Summary
Provide exceptional customer service at ticket counters and boarding gates, ensuring safety and security while handling reservations, ticketing, and baggage operations. Patiently resolve customer concerns regarding lost baggage, process claims, and answer inquiries about flight schedules and fares. Check passenger documents, manage flight close-out procedures, and coordinate movement between the gate, ground handling team, and flight crew. Maintain accurate records for lost and found activities and follow strict dangerous goods acceptance protocols. Work in a fast-paced environment requiring physical stamina to lift heavy items and stand for extended periods.
Required Qualifications
- Be at least 18 years of age
- Possess a high school diploma, GED, or work experience equivalent
- Have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
- Complete SIDA training to obtain airport authority identification security
- Be bilingual and speak Mandarin, Cantonese, Spanish, Urdu, Hindi, Arabic, French, Polish, Pilipino, German, Italian, Russian, etc.
- Be willing to wear uniform and insignia as prescribed by AGI
- Be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively
- Be able to lift weights of 40 to 50 pounds on raised surfaces
- Be able to stand for extended periods of time
- Be able to carry heavy items up and down jetway stairs
- Be alert to moving vehicles, equipment, or aircraft
- Be able to use radio equipment
- Be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew
- Be able to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems
- Be required to use computer systems daily
- Be able to manage their time effectively to complete tasks efficiently in a fast-paced environment
- Must report to work on a regular and timely basis
Desired Qualifications
- One+ year of relevant experience
- Airline experience
- Previous face-to-face customer service experience
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