Bilingual P&C Insurance Agent (Spanish)
$14,560–$29,120 year
On-siteDallas, Texas, United States
Job Summary
Handle inbound and outbound contacts to resolve support issues, sell new insurance products, and ensure first-contact resolution for policyholders. Utilize knowledge bases and training materials to answer customer questions, process orders, and coordinate with departments to address missing information. Listen to customers, understand their needs, and escalate complex inquiries to management as required. Accurately document transactions in appropriate systems while adhering to all scripts, policies, and confidentiality procedures. Maintain regular attendance and punctuality while working under close supervision in a fast-paced environment.
Required Qualifications
- Spanish bilingual
- Property and Casualty license
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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