Bilingual On-Site Account Specialist
$66,000–$96,250 year
On-siteMiami, Florida, United States or Fort Lauderdale, Florida, United States
Job Summary
Serve as the primary liaison between policyholders and The Standard, supporting employers and employees with group life, disability, and leave-related inquiries. Independently manage claim processes, coordinate death claims, and assist employees with filing claims while ensuring accurate premium administration and contract interpretation. Partner closely with HR, Benefits, and Payroll teams to resolve customer service, claims, and coverage issues, including escalations. Provide reporting on claim activity, support Evidence of Insurability tracking, and contribute to process improvements that enhance the customer experience and support business retention. This role requires onsite presence in Miami, FL, five days per week.
Required Qualifications
- The ability to work onsite in Miami, FL, 5 days per week
- Bachelor's degree in business or related field, or equivalent combination of education and experience
- 3+ years of experience in FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance (employer, broker, or carrier)
- Bilingual in Spanish and English
- Experience managing claims processes and resolving complex customer inquiries
- Strong knowledge of benefit contract interpretation and premium administration
- Demonstrated ability to manage multiple stakeholders and business units
- Strong verbal communication skills with a focus on empathy and customer service
- Proficiency in Microsoft Excel
- Experience coordinating projects and cross-functional work
- Experience supporting group life, disability, and leave programs in a corporate or insurance environment
- Customer Focus: Builds strong relationships and delivers responsive, high-quality service in sensitive situations
- Adaptability: Adjusts quickly to changing priorities and business needs while maintaining performance
- Sound Judgment: Analyzes complex situations and makes informed, independent decisions
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan
- All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law
- The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance
- The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited
- The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment
- All employees of The Standard must be bondable
Desired Qualifications
- A genuine desire to make a difference in the lives of others
- A customer-first mindset
- An intentional focus on building strong teams
- Compassion
- A customer-first commitment
- Operational excellence
- Experience with Evidence of Insurability tracking
- Contribution to process improvements that enhance the customer experience and support business retention
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