Bilingual Nurse Case Manager (Remote)
RemoteCanada
CanadaRemoteFull TimeMedium
Full TimeMedium
Job Summary
Perform patient enrolment activities, complete follow-ups, and provide medical support including prescription coordination and education on disease, product administration, and side effects. Manage patient cases through inbound and outbound telephone support, adherence calls, and clinical inquiries via web platforms. Collaborate with patients, insurers, and physicians to explore coverage, investigate public and private insurers, and resolve reimbursement issues while adhering to case-management protocols. Report adverse events following approved SOPs and attend specialized training sessions for specific therapies.
Required Qualifications
- Must be a Registered Nurse in good standing with the College of Nurses of their respective province
- Bilingual communication skills (English and French)
- 2+ years of experience of clinical experience
- Experience in Patient Support Program
- Must be able to work from home and have a quiet, private home office space
- Proficiency in Adobe Acrobat, SharePoint, and Microsoft Office applications
- Strong functional user of various computer-based programs
Desired Qualifications
- Knowledge of private and public reimbursement, special access, and the appeals process is a strong asset
- Demonstrates an aptitude for continuous learning
- Strong analytical skills including interpretation of regulation and legislation
- Excellent customer service, problem-solving, and conflict resolution skills
- Strong interpersonal skills
- Strong ability to consistently meet deadlines and prioritize projects
- Exceptional organizational skills and ability to coordinate activities both for self and others effectively
- Ability to establish and build healthy working relationships and partnerships with peers
- Ability to work independently, make decisions, multitask, and solve problems under a high degree of pressure
- Flexible, resourceful, creative, and proactive work style with an enthusiastic attitude
- Results-oriented with an ability to handle multiple tasks and maintain a high level of performance
- Advanced ability to learn and understand new systems and software quickly
- Excellent problem-solving skills: ability to resolve issues effectively and efficiently
- Your commitment to providing a high level of service to your internal and external clients
- You are highly adaptable with a track record of success during times of growth and organizational change
- You have a proven track record of developing trust and influence at multiple levels
- You demonstrate an impactful and candid communication style
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders
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