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Sherwin-WilliamsPosted 2 months ago

Bilingual Multi-Location Customer Service Specialist (Spanish)

On-siteNashville, Tennessee, United States

Full TimeEnterpriseRetail

Job Summary

Bilingual Spanish-English Customer Service Specialist works with wholesale and retail customers to determine needs, answer questions about Sherwin-Williams products, and recommend solutions while promptly resolving customer concerns to ensure maximum client satisfaction. The role involves staying up-to-date on product features, maintaining store visual standards, and striving to meet the store’s sales goals. The position includes customer contact (potentially with minors), cash handling and access to payment methods, and requires a criminal history review to protect the business and customers.

Required Qualifications

  • Criminal history review required
  • Bilingual in Spanish and English
  • Experience in customer service
  • Retail or wholesale customer service experience
  • Cash handling and payments familiarity

Desired Qualifications

  • Spanish-English bilingual proficiency
  • Experience in customer service
  • Retail or wholesale customer service experience
  • Cash handling and payments familiarity
  • Knowledge of product features and store standards
  • Ability to resolve customer concerns and achieve sales goals
  • Criminal history review willingness

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