Bilingual Multi-Location Customer Service Specialist (Spanish)
$41,080–$41,080 year
On-siteLake Zurich, Illinois, United States
Job Summary
Conduct in-person and phone customer service for wholesale and retail clients to determine needs, answer product questions, and recommend solutions. Resolve customer concerns promptly, process sales transactions accurately, and achieve monthly, quarterly, and yearly sales goals. Tint and mix products to customer specifications, stock shelves, set up displays, and maintain in-stock, presentable store areas. Pull products from the sales floor or warehouse, load/unload delivery trucks, and assist with deliveries as needed. Remain knowledgeable on available options and suggest ways to improve sales while complying with inventory control procedures. Work at Store #3269 in Lake Zurich, IL, with 20% of time at Palatine and Hoffman Estates stores. Full-time role starting at $19.75.
Required Qualifications
- At least eighteen (18) years of age
- Legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Ability to read, write, comprehend, and communicate in English
- Ability to read, write, comprehend, and communicate in Spanish
- Valid, unrestricted Driver's License
- Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Willingness to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- At least a 'meets expectations' (3) rating on most recent performance appraisal (if internal)
- Completion of all HR Cloud eLearning courses required for current position (if internal)
Desired Qualifications
- At least a High School diploma or GED
- At least one (1) year of experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint-related products
- Previous work experience operating tinting and mixing equipment
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