Bilingual Mortgage Loan Collector (Spanish)
On-siteBoise, Idaho, United States
Job Summary
Initiate outbound calls and receive inbound phone calls from borrowers, negotiating payment arrangements to avoid mortgage delinquency and maintain high-quality service. Develop customized payment plans for delinquent accounts and review borrowers for Home Retention Programs based on loan type. Ensure compliance with regulatory requirements including FDCPA, RESPA, and FCRA while issuing demand letters and managing required timelines. Monitor assigned portfolio performance to maintain downward trends in roll rates and meet department goals. This role requires bilingual Spanish and English proficiency, strong verbal communication skills, and experience in loan servicing or a related field. Join a mission-driven organization dedicated to improving lives and strengthening Idaho communities through housing opportunities and economic development.
Required Qualifications
- Strong verbal communication and interpersonal skills
- Bilingual in Spanish and English required
- Ability to work independently and as part of a team
- High school diploma or equivalent required
Desired Qualifications
- Experience in a call center environment preferred
- Experience in loan servicing, collection, or a related field preferred
- Excellent problem-solving and analytical skills
- Strong organizational and time management skills
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