Bilingual Merchant Support Specialist (French/English)

Bilingual Merchant Support Specialist role requiring fluent English and French, based in Canada with hybrid work in Montreal or Ste-Catherine and remote options elsewhere in Canada. Responsibilities include answering inbound merchant calls (customer service and technical support), leveraging documentation to resolve requests, maintaining professionalism in potentially critical situations, ensuring timely resolutions, identifying trends for process improvement, and performing related tasks. Requires teamwork, commitment to high-quality work, ability to follow well-documented processes, and a positive approach to continuous learning. Working language is primarily English; French is required for Quebec-based positions. Shifts operate 24/7, including weekends/holidays (evening/weekend hours compensated). Strong IT skills and MS Office proficiency are valued, with emphasis on bilingual communication and problem-solving in a fintech payments environment.