Bilingual Mental Health Intake & Care Coordinator (Spanish/English Required)
$13,520,000–$13,520,000 year
RemoteUnited States
Job Summary
Answer inbound calls professionally, contact new patient leads, and gather intake information for scheduling appointments in both English and Spanish. Document patient details, verify insurance coverage, and assist with prior authorization requests, SCA, and LOA workflows. Coordinate TMS and Spravato services, track MRI requests, and manage weekly billing reviews using PracticeQ and QuickBooks. Maintain accurate records across multiple platforms while supporting the nurse practitioner and office manager. This role requires fluency in both languages and experience with healthcare administration workflows within a U.S. mental health practice.
Required Qualifications
- Fluent in English and Spanish
- Previous experience in patient intake, scheduling, front desk support, care coordination, or healthcare administration
- Experience handling inbound and outbound healthcare calls
- Knowledge of insurance verification, eligibility, copays, deductibles, and patient responsibility
- Comfortable following established scripts, procedures, and workflows
- Strong communication, organization, and documentation skills
- Calm and professional when supporting patients in sensitive or emotional situations
- Reliable and able to remain focused during phone-heavy shifts
- Able to work 40 hours per week
Desired Qualifications
- Experience supporting a U.S. mental health, behavioral health, psychiatry, or therapy practice
- Experience using PracticeQ
- Experience with TMS or Spravato patient workflows
- Knowledge of QuickBooks
- Experience using Spruce for calls, texts, and contact management
- Familiarity with Availity and insurance payer websites
- Experience with EOB review, claims follow-up, prior authorizations, SCA, or LOA requests
- Experience coordinating MRI requests or specialty treatment services
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