Bilingual Members & Providers Call Center Agent- CA- Remote
$31,200–$44,500 year
RemoteCalifornia, United States
California, United StatesRemoteFull Time$31,200–$44,500 year
Full Time
Job Summary
Provide knowledgeable responses to basic client questions and elevate complex cases to appropriate staff. Solve client problems by updating account history and following up to confirm resolution. Adhere to SLAs and production targets while collaborating with team members and management to resolve inquiries. Cross-train new resources in customer service processes and review procedures to recommend workflow improvements. Process inquiries more efficiently and effectively. Occasional travel required (0-10%).
Required Qualifications
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
- Opportunities to travel through your work (0-10%)
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