Bilingual Member Service Representative

Serve as the primary point of contact for all Spanish-speaking members, processing routine financial transactions, check orders, debit/credit card requests, fraud disputes, stop payments, and ACH originations. Assist members with inquiries via phone, fax, email, web, video chat, and secure messaging while guiding them through digital service offerings. Maintain high product knowledge to resolve issues, actively cross-sell products, and process outgoing wire requests accurately. Communicate suspected account abuse or regulatory concerns and update contact information after authentication. Ensure full compliance with regulations and policies. Fluency in Spanish and English is required.