Bilingual Medical Assistant / Medical Receptionist
RemoteMexico
Job Summary
Answer inbound calls promptly, assist patients with appointment needs, and route concerns accurately. Manage the clinic calendar by scheduling, rescheduling, and confirming patient appointments while maintaining an organized daily schedule. Verify patient insurance coverage, confirm active benefits, and update insurance information in patient records. Coordinate prior authorizations for treatments or medications by gathering required information and tracking authorization status with payers. This role supports a busy US-based skin clinic serving a high volume of Spanish-speaking patients. The position requires full fluency in Spanish and English, minimum one year of experience supporting a US-based medical clinic, and comfort working remotely.
Required Qualifications
- Bilingual Medical Assistant / Medical Receptionist (Spanish/English Required)
- Must be fully fluent in both Spanish and English
- Minimum of 1 year of experience supporting a US-based medical clinic
- Strong experience with medical receptionist or front desk tasks
- Comfortable handling patient calls in a busy healthcare setting
- Knowledge of insurance verification and prior authorization workflows
- Organized, dependable, detail-oriented, and able to work independently
- Must be comfortable working remotely in a dedicated clinic support role
- 30 hours per week
- Remote work setup
- Immediate hiring need
Desired Qualifications
- The ideal candidate is confident handling medical front desk tasks with minimal supervision
- already has experience supporting a US-based healthcare practice
- naturally warm, friendly, and deeply empathetic
- bring a welcoming energy not only to the patients calling in but also to your relationship with the clinic staff
- naturally treat patients and colleagues like family and take pride in going above and beyond
- polished on the phone
- confident with patient communication
- experienced in US healthcare administrative workflows
- can step into the role quickly
- manage calls professionally
- support Spanish-speaking patients
- help keep the clinic's front desk operations running smoothly
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