Bilingual Licensed Insurance Advisor
$51,300–$81,300 year
HybridToronto, Ontario, Canada or Montréal, Quebec, Canada
Job Summary
Handle inbound calls, outbound outreach, and online chats to assist clients with Health, Dental, Travel, and Life Insurance solutions. Connect with customers who have already expressed interest, understand their needs, and recommend appropriate products while recording details accurately in our systems. Work toward monthly, quarterly, and annual sales and quality goals to build a personal sales pipeline and support marketing campaigns. Share customer insights to help improve our products and processes. This bilingual role supports Manulife's mission to make decisions easier and lives better. We sponsor your Harmonized LLQP education, covering the accredited course, exam, and licensing fees, so you are fully prepared before your start date.
Required Qualifications
- Fully bilingual (French/English)
- Strong communication skills—both written and verbal—with excellent active listening skills
- A positive, team‐oriented attitude and a genuine focus on customer experience
- Motivation to meet sales targets and build a career with strong earning potential
- Comfort working in both open office environments and from home
- A natural ability to connect with people, understand their needs, and guide conversations
- Attention to detail when gathering information, analyzing needs, and offering solutions
Desired Qualifications
- You're a natural problem‐solver who can communicate comfortably with different types of clients to help guide them to the right solution
- You're confident navigating multiple screens or systems at once, and you're eager to learn new tools (experience with MS Outlook, Salesforce, or other web‐based systems is a plus)
- Experience in telephone sales or a call‐center environment is helpful, but not required
- Previous exposure to insurance—especially Accident & Sickness or Life Insurance—is considered an asset
- A post‐secondary degree is great to have, but equivalent work or volunteer experience is also strongly considered
- Familiarity with Salesforce or another CRM platform is an advantage, but we'll support your learning if you're new to it
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