Bilingual Intake Coordinator (English/Spanish) (CT 10-7PM)
$60,000–$65,000 year
RemoteUnited States
Job Summary
Manage high-volume client onboarding by reviewing referrals, collecting documentation, verifying eligibility, and scheduling initial services while ensuring all regulatory and clinical requirements are met before care begins. Process large volumes of referrals with precision, track onboarding status across multiple platforms, and maintain exceptional data quality in CRM and intake systems. Provide clear guidance to families and caregivers regarding paperwork and insurance needs, escalating complex cases to leadership as appropriate. Collaborate with Inbound Engagement, Central Scheduling, and Clinical teams to facilitate smooth handoffs and reduce onboarding delays. This role requires 3+ years in healthcare or behavioral health, bilingual English/Spanish proficiency, and operates within a full-time, $60k-$65K salary range in the MT/CT timezone.
Required Qualifications
- 3+ years of experience in healthcare, behavioral health, developmental services, care coordination, or a similar high-volume service environment
- Experience working within large, multi-site systems or complex operational environments
- Demonstrated success managing high caseloads, competing priorities, and rapid turnaround expectations
- Strong understanding of healthcare intake processes, insurance workflows, and documentation requirements
- Excellent verbal and written communication skills; ability to communicate with empathy, professionalism, and clarity
- High proficiency with CRM platforms, intake systems, and workflow management tools
- Strong organizational skills with keen attention to detail and accuracy
Desired Qualifications
- Experience supporting autistic individuals or families in developmental, behavioral health, or therapeutic settings
- Knowledge of payer requirements, authorizations, and eligibility processes in healthcare or human services
- Experience working in a growing or evolving organization where processes are being continuously refined
- Bilingual proficiency
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