Bilingual Insurance Tracking Specialist
$50,000–$55,000 year
On-siteMarkham, Ontario, Canada
Job Summary
Manage customer accounts to ensure insurance policies and deficiencies are promptly brought into compliance by identifying missing aspects and reaching out to customers, brokers, or third-party agents for updated information. Log all activities in the lease/customer management platform, use judgment to prioritize cases, and review policy changes to escalate as required. Prepare and issue customer correspondence regarding delinquent accounts, including demand letters and escalation notices, while responding to queries about policy requirements. Maintain an accurate portfolio by working with tracking agents and performing administrative tasks to resolve cases, always aiming for customer satisfaction.
Required Qualifications
- Bilingual: excellent oral and written communication skills in French and English
- Detail oriented, organized, flexible and able to multi-task
- Fundamental computer skills, proficient in Microsoft Word, Excel, PDF writer
- Excellent grasp of phone and email etiquette
- Strong customer service skills
- Minimum 1 year experience in a customer facing role
- Post-secondary education or equivalent work experience
Desired Qualifications
- Previous experience in Automotive or Finance industry
- Previous experience in handling insurance claims
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