Bilingual Inbound Toll Collections Agent (Entry-Level)
$30,680,000–$35,776,000 year
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull Time$30,680,000–$35,776,000 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Serve as the front-line representative at toll facility offices, providing outstanding in-person customer service and handling inbound phone calls and walk-up inquiries regarding toll balances, account discrepancies, and payment options. Process payments using secure, computerized systems and resolve customer complaints with professionalism and empathy. Collaborate with team members to enhance the overall customer experience, perform end-of-day deposits and generate balancing reports, and maintain accurate records while adhering to scheduled shifts and attendance requirements.
Required Qualifications
- Must be 18 years or older
- High School Diploma or equivalent
- Fluent in English and Spanish (spoken and written)
- Experience with data entry and computer-based systems
- Strong communication skills both written and verbal
- Ability to work flexible shifts aligned with toll operations hours
- Experience with non-cash payment processing systems
- Problem-solving mindset with a knack for conflict resolution and negotiation
- Customer-first attitude: empathetic, patient, and responsive
- Ability to multi-task, stay organized, and manage time independently
- Team-oriented with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move about the office to accomplish tasks
- Must be able to reach in any direction
- Must be able to raise or lower objects
- Must be able to move objects from place to place
- Must be able to hold onto objects
- Must be able to move or exert force up to forty (40) pounds
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening.
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