Bilingual Helpdesk Associate
Hybrid · Chesterfield, Missouri, United States
Job Summary
Bilingual Helpdesk Associate provides Tier 1 support for MOTO and Linxup customers, handling English and Spanish inquiries via phone and email, assisting with device activations and account questions, and education on the system. The role emphasizes customer satisfaction, issue resolution, translation on special projects, de-escalation, and building long-term relationships; requires a private home workspace, reliable internet, VoIP systems, and adherence to security. This position offers a hybrid work arrangement (remote three days per week) with Monday–Friday scheduling and potential for growth in a fast-paced contact-center environment.
Required Qualifications
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Strong technical aptitude and/or background in triaging technical issues
- Ability to learn fast in a non-traditional training environment
- Organized with proficient attention to detail
- Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
- Ability to type well and at a fast pace
- Flexibility on schedules
- 1+ years of experience in a helpdesk contact center or support role
- Technical troubleshooting experience in GPS or comparable industry preferred
- Sales or cross-selling experience
- Salesforce knowledge
- NetSuite knowledge
- Retention experience
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