Bilingual Healthcare Customer Service Representative - Remote
RemoteArizona, United States or Texas, United States
Arizona, United States or Texas, United StatesRemoteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Field customer inquiries via phone, email, chat, or social media to resolve questions, issues, and concerns. Calmly de-escalate interactions and escalate cases when necessary. Respond to requests for assistance and process payments while tracking call information for auditing and reporting. Provide feedback on call issues and upsell when required. Maintain a structured schedule including various shifts and work within established procedures.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
Desired Qualifications
- Customer service and/or sales experience preferred
- College degree preferred but not required
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