Bilingual Health Care Customer Service Representative - 2nd Shift
$35,360–$41,600 year
Remote · Arizona, United States or Texas, United States
Job Summary
Bilingual Health Care Customer Service Representative handling inbound/outbound calls regarding insurance, billing, and payments in a remote, fast-paced team environment. Requires 1+ year call center experience; healthcare terminology/patient billing knowledge preferred; flexible scheduling including evenings and Saturdays. Strong communication, organization, and adherence to HIPAA/FDCPA guidelines. Internet and camera requirements apply; location restricted to listed US states.
Required Qualifications
- 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills
- Flexibility in scheduling including regular evening and Saturday work
- Team-based environment
- Bilingual candidates will provide additional support for bilingual calls
- Internet requirements: broadband connection, hard-wired (no Wi-Fi) 40 Mbps download, 5 Mbps upload
- Cameras required to remain on during training and shifts
- Shifts: Monday-Friday 10:00am-7:00pm CST with one Saturday every 4 weeks 11:00am-3:00pm CST; Alternate shift pattern included; shift differentials provided
Additional Requirements
- Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM
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