Bilingual HCBS PROGRAM COORDINATOR (45961)
Hybrid · Phoenix, Arizona, United States
Job Summary
HCBS PROGRAM COORDINATOR supports the Program Manager in coordinating Home and Community-Based Services (HCBS) operations, ensuring quality care delivery to members and effective support of Direct Care Workers (DCWs). This role manages an assigned caseload, oversees day-to-day workforce operations for DCW staff, and coordinates member services, including scheduling, onboarding, compliance, and documentation. The HCBS Coordinator serves as a liaison between families, staff and external partners to ensure continuity of care, service quality, and operational efficiency. Essential Functions include supervising DCWs, onboarding DCWs, ensuring training/compliance with DDD/agency requirements, managing scheduling, payroll/timesheets, EVV compliance, billing support, PCSP/ISP coordination, QA monitoring, member intake and coordination, and maintaining accurate documentation across systems. The position operates in a hybrid work environment (in-office and work-from-home when approved).
Required Qualifications
- High School diploma or GED equivalent and/or Associates degree in a Social Service or related field with working with individuals who are developmentally or physically disabled
- Must have 1 – 2 years of verifiable supervisory experience
- Must have at least one year of verifiable experience working in the DDD community or more than one year as a direct care worker providing services to individuals who are developmentally or physically disabled
- Current knowledge in Arizona DDD regulations and procedures is mandatory
- Must be able to function independently have time management skills with the ability to work a flexible schedule which may include nights and weekends
- The ability to work effectively with members, providers, office staff, agencies and a diverse population
- Must possess the ability to make independent decisions when circumstances warrant such action
- Must model UCP’s values
- Must meet agency licensure requirements for AZ level 1 fingerprinting and direct care professional requirement
- Must be proficient using Outlook applications, Microsoft Word, Excel, Power point, and Outlook, including virtual meeting platforms
- Must maintain clean driving record and auto insurance and have daily access to vehicle
- Must be proficient in program systems and UCP time reporting software
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