Bilingual German/English Customer Care Specialist (back office)
On-siteThessaloníki, Central Macedonia, Greece
Job Summary
Conduct technical-based customer assistance via voice, chat, and email while maintaining accurate, efficient, and respectful service standards. Act as a key participant within the internal team by providing feedback, promoting collaborative solutions, and supporting colleagues to drive departmental development. Apply problem-solving and critical thinking skills to resolve customer challenges, prioritizing satisfaction and utilizing social media savvy to communicate verbally and in writing. Demonstrate strong abilities to work independently and as a remote team player while adapting to process changes. Requires bilingual proficiency in German (C1/C2) and English (B2/C1) with 1-2 years of customer or technical support experience.
Required Qualifications
- Must be bilingual in German (C1/C2/Native) and English (B2/C1) speaking and writing
- Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a remote team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Must be willing to participate in a background screening
- Proven customer communication experience (E-mail & Phone)
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
Desired Qualifications
- Experience in technical-based customer assistance through voice, chat, and email
- Previous experience dealing with the challenges faced in a customer-focused role
- Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
- As a result, driving the successful development of the team and the wider department forward
- Problem-solving and critical thinking skills
- A passion for problem-solving with the customer's interest and satisfaction being the primary goal
- Social Media Savvy
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