Bilingual Front Desk Receptionist - Medical office
On-siteNorth Arlington, New Jersey, United States or West New York, New Jersey, United States
Job Summary
Manage the front office by triaging phone calls, scheduling appointments, verifying insurance and patient ID, and processing billing and registration. Complete daily tasks including filing, document preparation, mail distribution, and ordering supplies while maintaining HIPAA compliance and patient confidentiality. Compose correspondence, invoices, and reports; prepare patient charts with signed consents; and address patient complaints effectively. Maintain supply stocks, check equipment function, and communicate with the Office Manager and Senior Practice Manager. Schedule patients into the EMR and act as a liaison between medical professionals and patients. Work four days in West New York, NJ, and one day in Secaucus, NJ.
Required Qualifications
- High School Diploma or Equivalency
- 2-3 Years Medical Office experience required
- Bilingual English/Spanish required
- Basic working knowledge of Microsoft Office (WORD, EXCEL)
- One (1) year of experience in customer service or reception, preferably in a health care environment
- Knowledge of medical terminology and organization services
- Outstanding verbal and written communication skills
- customer service skills
- phone etiquette
- Ability to multi-task and work independently while being detail oriented
- Displays extraordinary customer service skills in person, telephone and written communications
- Location: 4 days per week in West New York, NJ and one day per week in Secaucus, NJ
Desired Qualifications
- Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
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