Bilingual Front Desk Receptionist - Medical office
On-siteSecaucus, New Jersey, United States or West New York, New Jersey, United States
Job Summary
Manage the front office by triaging phone calls, scheduling appointments, verifying insurance and patient ID, and processing billing and pre-authorizations. Complete daily tasks including filing, document preparation, record retention, mail distribution, and maintaining patient charts with proper consents. Address patient complaints, organize calendars, and act as a liaison between medical professionals and patients while ensuring HIPAA compliance. Communicate with the Office Manager and Senior Practice Manager, and correctly schedule patients into the EMR system. Work four days per week in West New York, NJ and one day in Secaucus, NJ. Flu vaccination is required prior to hire.
Required Qualifications
- High School Diploma or Equivalency
- 2-3 Years Medical Office experience required
- Bilingual English/Spanish required
- Basic working knowledge of Microsoft Office (WORD, EXCEL)
- One (1) year of experience in customer service or reception, preferably in a health care environment
- Knowledge of medical terminology and organization services
- Outstanding verbal and written communication skills
- customer service skills
- phone etiquette
- Ability to multi-task and work independently while being detail oriented
- Displays extraordinary customer service skills in person, telephone and written communications
- Influenza Vaccinations are a requirement for employment
Desired Qualifications
- preference in a health care environment
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