Bilingual Front Desk Receptionist
$31,200–$35,360 year
On-siteMount Airy, North Carolina, United States
Job Summary
Check patients in and verify demographics, insurance information, and eligibility while scanning documents into the electronic medical record. Schedule appointments, call to remind patients, and collect co-pays and outstanding balances. Answer telephones, distribute questionnaires, and obtain proper documentation for SFS applicants with accurate income calculations. Open the office, refill supplies, and ensure daily workflow is maintained by unlocking doors and checking the first patient in by 8:45 a.m. Perform check-out duties on days covering both positions and address eligibility errors as patients check in. Requires high school diploma, one year of medical experience, and proficiency in medical terminology.
Required Qualifications
- High school diploma
- Minimum one year of experience in a medical setting
- Proficient medical terminology skills
- Knowledge of medical practice protocols related to scheduling appointments
- Knowledge of manual/computerized scheduling systems
- Knowledge of customer service principles and techniques
- Skill in communicating effectively with providers and Medical Assistants about scheduling preferences
- Skill in maintaining master appointment schedule via manual or computerized means
- Skill in producing reports about appointment patterns as needed
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
Desired Qualifications
- Experience in a scheduling role
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