Bilingual (French/English) Customer Service Representative
On-siteMississauga, Ontario, Canada
Job Summary
Handle inbound calls to provide insurance advice and solutions for clients regarding loans, lines of credit, mortgages, and business loans. Secure new business and retain existing customers by building rapport, spotting opportunities, and ensuring optimal service coverage. Take ownership of client concerns at first point of contact, process applicable paperwork with accuracy, and refer partners when necessary. Meet monthly sales and retention goals while navigating multiple systems and following escalation protocols. Work flexible shifts Monday to Friday 8:00am to 8:00pm. Join RBC Insurance to deliver trusted advice and support a collaborative, high-performing team focused on client-first values.
Required Qualifications
- Excellent communication skills in French and English
- Solid aptitude for listening, establishing rapport and finding the right solutions for customers
- Strong attention to detail and problem resolution skills
- Ability to navigate between multiple systems
- Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm
Desired Qualifications
- Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
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