Bilingual French/English Customer Care Specialist (back office)
On-site · Thessaloníki, Central Macedonia, Greece
Job Summary
Bilingual French/English Customer Care Specialist (back office) providing world-class service to customers via voice, chat, and email. Works as a remote-friendly team member contributing to department initiatives, problem-solving, and customer satisfaction while supporting colleagues with clear communication and adaptability. Requires strong written and verbal communication skills, experience in customer and technical support, and proficiency with PC-based software; background screening is part of the process. Location: Thessaloniki, Greece; remote-team collaboration is emphasized within a global BPO environment.
Required Qualifications
- Must be bilingual in French and English (C1/C2 and B2/C1 writing and speaking)
- Experience in customer support/technical support, especially with a help desk or IT functions
- Strong communication skills, written and oral
- Ability to work independently and as part of a remote team
- Adaptability and ability to handle process and information changes
- Background screening willing
- Proficiency with external systems and PC-based software (e.g., Microsoft Office)
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