Bilingual (French/English) Back-Office Coordinator
Remote
RemoteFull TimeData Center ServicesSmall
Full TimeSmallData Center Services
Job Summary
Handle inbound calls and emails in both French and English, then quote jobs, schedule crews, and process payments for prospective clients. Manage rebooking and follow-up while using Quo for phone and Zoho CRM for client and job tracking. This bilingual Back-Office Coordinator role requires fluent French and clear, neutral English, with a focus on staying calm under pressure and thinking on your feet when dealing with emotionally varied callers. The position sits within a busy, family-run junk removal company that recycles or donates up to 95% of collected materials.
Required Qualifications
- Fluent French
- clear, neutral English
- Strong customer service instincts
- empathetic but resilient
- able to think on your feet with emotionally varied callers
- Experience handling incoming phone calls
Desired Qualifications
- Comfortable working with CRM and phone systems (Quo, Zoho)
- Background in customer service, dispatching, or logistics
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