Bilingual French Call Center Representative
RemoteCanada
CanadaRemoteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound and outbound calls in English and French, translating and communicating clearly across both languages. Assist customers with billing, account updates, and general inquiries while maintaining accurate records of interactions. Escalate complex issues to the appropriate department and follow company policies for all customer interactions. Meet daily and monthly performance goals. This bilingual role requires fluency in both languages and the ability to work flexible shifts, including weekends and holidays. Applicants must complete a full application with screening questions and a pre-employment test to be considered.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED
- Bilingual fluency in English and French
- Excellent listening and interpersonal skills
- Ability to work flexible shifts, including weekends and holidays
- Strong attention to detail and organizational skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Prior experience in a bilingual customer service role
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