Bilingual Entry-Level Collections/Data Entry

Monitor accounts receivable, identify overdue accounts, and make outbound or receive inbound calls to negotiate payment plans or collect delinquent amounts. Contact customers via email, maintain records of all contacts and payments, and resolve billing complaints. Input customer payments, update account information, and review datasets for accuracy while logging call outcomes into CRM systems. Adhere to debt collection regulations and submit reports on unpaid account status. Requires a high school diploma, strong communication skills, and proficiency with Excel.