Bilingual (English-Spanish) Financial Assistance-Clerical Support - FT
On-siteDallas, Texas, United States
Job Summary
Monitor and manage the Baylor Charity Box by reviewing hospital financial assistance applications daily and responding promptly to emails from social workers, care coordinators, and business office staff. Carefully review account notes to determine FAA clearance, meet with patients or families onsite to advance application completion, and contact families by phone or email to request pending documents. Forward FAA and obtained documents to the hospital FC for review and assist with clerical activities such as filing cases and scanning once charity duties are cleared. Comply with HIPAA and confidentiality requirements while working onsite Monday through Friday.
Required Qualifications
- High School diploma / GED (or higher)
- Bilingual English-Spanish
- Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
- Able to work 40 hours onsite Monday-Friday 8am-4:30pm
- Vaccinations required (No Covid-19 Vaccine required)
- Candidates are required to pass a drug test before beginning employment
Desired Qualifications
- A compassionate heart and a sincere desire to assist hospital staff
- Strong work ethic demonstrated with excellent outcomes
- Strong written and verbal communication skills
- Willing to work and contribute to a team environment
- Ability to trouble-shoot problems
- Listens effectively
- Able to remain focused and productive under pressure
- Demonstrates respect for all individuals
- Adheres to ECI's Mission, Vision and Core Values
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