Bilingual (English/Spanish) Client Support Representative
On-site · Miami Lakes, Florida, United States
Job Summary
On-site Client Support Representative at a personal injury law firm, handling front desk operations, call management, visitor coordination, document processing, and client communications. Responsibilities include greeting clients, managing a multi-line phone system, routing inquiries, maintaining visitor logs, processing documents, and supporting conference room scheduling and office coordination. Requires bilingual English/Spanish communication, strong customer service skills, organization, attention to detail, and proficiency with case management software and Microsoft Office. The role emphasizes professional interaction with clients, vendors, and internal teams in a fast-paced environment.
Required Qualifications
- Fluent in English and Spanish
- Experience in Customer Service/Reception/Front Desk (preferred)
- Proficiency with Microsoft Office and case management software
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Professional, courteous, and client-focused demeanor
- Experience handling high-volume phone communications and client interactions
- Experience in a plaintiff personal injury law firm (preferred)
- Experience with Litify or Salesforce (preferred)
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