Bilingual (EN/FR) Customer Service Representative
$41,600–$49,920 year
On-siteMississauga, Ontario, Canada
Mississauga, Ontario, CanadaOn-siteFull Time$41,600–$49,920 yearLarge
Full TimeLarge
Job Summary
Respond to inbound calls, chat, and email inquiries in French and English while resolving customer issues and adhering to company scripts. Accurately enter data, maintain records, and handle high call volumes in a fast-paced environment using call center technologies and Microsoft Office. Collaborate with departments to provide tailored solutions and meet call center metrics. Fully bilingual in French and English with strong communication skills and a results-oriented attitude. Competitive hourly rate of $20.00 - $24.00 CAD plus monthly bonuses.
Required Qualifications
- Fully bilingual in French and English
- Experience in a customer-facing measured work/call center environment
- Excellent written and oral communication skills
- Achievement and results-oriented individual with a positive attitude and attention to detail
- Ability to quickly problem solve and identify customer's needs
- Empathetic, compassionate and operate with integrity
- Proficient with Microsoft office software (Excel, Word, and Outlook)
- Strong keyboarding skills
- Ability to learn and master new software programs
- Ability to multi-task, adapt to change in a fast-paced environment
- Ability to work independently (self-motivated)
- Must successfully pass a criminal background check
- Must successfully pass a credit check
- Must successfully validate their work experience
Desired Qualifications
- Skill in the use of computer and telephone-related software, with basic knowledge of Microsoft Office, internet and intranet search tools, and call center technologies
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