Bilingual Customer Support Representative

Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language. Resolve inquiries, concerns, and issues promptly while assisting with order processing, product inquiries, and general account maintenance. Collaborate with internal teams to escalate complex issues and maintain high product knowledge. Contribute to continuous improvement of support processes. Requires fluency in both languages, strong communication skills, and flexibility to work non-traditional hours. This remote role is based in Cebu City for a bilingual customer support team.