Bilingual Customer Support - Onsite
$33,280–$33,280 year
On-siteCopperas Cove, Texas, United States
Job Summary
Serve as the primary point of contact for customers via phone, making outbound financial collection calls to persuade customers on past due accounts while addressing inquiries, resolving complaints, and guiding them through solutions. Maintain thorough product knowledge to assist clients accurately document all interactions across platforms, and collaborate with departments to resolve issues or escalate complex problems. Strive to exceed customer satisfaction goals and performance metrics by continuously improving the customer experience and staying updated on industry trends. Work Monday through Friday from 7 a.m. to 10 p.m. and Saturday from 7 a.m. to 7 p.m. with flexibility for weekends and holidays. Fluency in English and Spanish is required.
Required Qualifications
- 18 years of age or older
- High School Diploma or equivalent
- Fluency in both the English and Spanish language
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
- Computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Typing Assessment required
- Superb attendance
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
- Monday - Friday: 7 a.m. to 10 p.m.
- Saturday: 7 a.m. to 7 p.m.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.