Bilingual Customer Service Specialist (Spanish)

Determine wholesale and retail customer needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Promptly resolve customer concerns to ensure maximum satisfaction while maintaining high product quality and visual standards. Achieve excellent customer service metrics and consistently meet store sales goals. Maintain up-to-date knowledge of product features and handle contact with customers, including minors, while managing access to cash, electronic equipment, and personal information.