Bilingual Customer Service Specialist (Spanish)
$35,402–$39,520 year
On-siteOnalaska, Wisconsin, United States
Job Summary
Determine customer needs and recommend appropriate paint solutions while resolving concerns promptly to ensure satisfaction. Assist clients in person and over the phone, process sales transactions accurately, and achieve monthly, quarterly, and yearly sales goals. Pull products from the sales floor or warehouse, tint and mix products to customer specifications, and stock shelves and set up displays. Maintain precise work order files, comply with inventory control procedures, and suggest ways to improve sales. Clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed. Remain knowledgeable on products offered and discuss available options.
Required Qualifications
- At least eighteen (18) years of age
- Legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Ability to read, write, comprehend, and communicate in English
- Ability to read, write, comprehend, and communicate in Spanish
- Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Willingness to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- At least a "meets expectations" (3) rating on most recent performance appraisal (if internal)
- Completion of all HR Cloud eLearning courses required for current position (if internal)
Desired Qualifications
- Valid, unrestricted Driver's License
- At least a High School diploma or GED
- At least one (1) year of experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint-related products
- Previous work experience operating tinting and mixing equipment
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